Thank you for visiting Fogdog. If you need assistance with shopping on our site, please call us at 800-310-1138 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
Our Standard Return policies do not apply to all items. Exceptions to our
Standard Return policies and instructions on how to return these particular
items appear below.
Perishable Items
Contact our www.fogdog.com Customer Service
Center at 1-800-624-2017 to receive detailed
instructions on returning perishable products.
Customized / Personalized Products and Autographed Collectibles
All sales are final for customized products and autographed collectibles.
These items cannot be returned. If an error occurred in your order process or
packaging, please contact a Customer Service Specialist at
1-800-624-2017.
Bats
Any opened bat must be returned directly to the manufacturer. For directions
on returning unopened bats, click here.
Software and Electronic Media Products
The products below are software and electronic media products:
•
CD-ROMs
•
Computer Games
•
Software
•
VHS Tapes
If you wish to return a media product, you may return the product, unopened,
within 30 days of delivery for a full refund of the purchase price, minus shipping,
handling, gift wrap, or other non-refundable charges.
Click here for more information
on how to return the product.
Auction Items
Occasionally, www.fogdog.com may make some of its
products available for auction on this website or on a website other than our own.
All auction sales are final. www.fogdog.com will only
accept returns of defective or damaged products and products shipped in error within
30 days of the auction's close. Please contact a Customer Service Specialist via e-mail
at auction_returns@fogdog.com for complete instructions about returning an auction item.
Any auction item returned to the www.fogdog.com warehouse
without first contacting a Customer Service Specialist will not be processed and may be
immediately returned to sender.