Returning an Item

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1. Pre-paid Return Shipping (preferred method, available for most orders)
2. Standard Return Shipping

1. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

• No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
• You are able to track your return shipment through My Account.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
• Click here for information on returning damaged or defective items.

2. Standard Return Shipping

If you would prefer to use your own shipping method:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):
   
         www.fogdog.com
         Returns Department
         7601 Trade Port Drive
         Louisville, KY 40258
   

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• Click here for information on returning damaged or defective items.

Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.

To contact our Customer Service Department, please click here to fill out an email form.