Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.

White Glove/Silver Service delivery is available for some Oversized Items. If this option is available it will be noted on the Product Detail page and during checkout. White Glove/Silver Service delivery charges vary according to individual products and exact charges will be noted during your checkout process.

White Glove/Silver Service delivery is a premium delivery service. Items shipped via White Glove/Silver Service delivery will be delivered to your designated shipping address, brought inside, and carried to the room of your choice within two floors of the main level (unless a service elevator is present). Please note that set-up or assembly is not included in White Glove/Silver Service delivery service. We suggest you save the item's original box for a short time in case a return is required.